Conversant Group is an IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world's first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7 which provides infrastructure assessment, strategy and remediation, Grypho5 which offers ongoing managed protection, and Fenix24 which provides rapid restoration in case of a cyberattack.

About This Position

The IT Purchasing and Logistics Specialist works closely with representatives from Sales, Customer Success, Implementation, and Managed Services in support of Conversant Group's clients. In this position, you will place, track, and receive high revenue IT product orders, working closely with our vendors and distributors to track physical and virtual products to their destination, and document all materials in our knowledge base. Further, you will be responsible for scheduling and physically receiving all incoming and outgoing shipments at HQ, providing frequent progress updates to various stakeholders throughout the lifecycle of a shipment.

This position sits on-site at Corporate HQ in Chattanooga, TN, reports to the Sales Operations Manager, and is a part of the Sales Team. Due to the variability associated with freight carrier deliveries and pickups, expected working hours are 8:30am to 6:00pm ET.

Key Responsibilities

Facilitate efficient and accurate processing of equipment and related software orders in accordance with clean booking operational guidelines
Ensure receipt of electronic deliverables, service contract/warranty paperwork, and renewal confirmations
Coordinate and schedule inbound and outbound shipments at HQ and nearby data center with freight companies
Perform quality control: Initiate, accept, verify, inspect, and record all deliveries at HQ and nearby data center
Identify and rectify serious vendor problems relating to the ordering and functioning of equipment and software
Create, analyze, and distribute order reports, monitoring open and in-fulfillment orders, deliveries, shipments, and returns
Manage inventory organization within storage areas, including placing items in correct locations, maintaining an organized layout, conducting inventory checks, and updating digital records
Responding to all internal inquiries regarding the procurement of new desktop/server equipment and software, such as PC's and SaaS licensing
Advise on enhancements to existing processes as business scales
Handle exceptions in the order to cash process
Deliver enablement and training on order-to-cash and clean booking best practices
Additional requirements as the job function evolves

Preferred Skills And Qualifications

Bachelor's degree in Business, Finance, or a related field
2+ years of experience in a finance, purchasing, procurement, deal desk, sales operations, or related role
Strong understanding of sales processes, pricing strategies, and contract management
Excellent analytical and problem-solving skills
Proficiency in using CRM and PSA systems (e.g., Salesforce, ConnectWise)
Ability to manage multiple priorities and projects in a fast-paced environment
Experience working with cross-functional teams including Sales, Finance, and Services
Experience interfacing with clients regarding timely communication
Detail-oriented with a strong focus on accuracy and compliance
Knowledge of IT and Cybersecurity services is a plus
Must be able to lift 25+ pound packages
Must have a driver's license and vehicle for travel to data center or freight carrier
Exceptional communication and interpersonal skills
Ability to drive process improvements and adapt to changing business needs

Why work for us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

Internal and external learning & development opportunities, including career advancement

Competitive Compensation & Benefits

Scheduled & flexible PTO programs

Family friendly programs

Care packages

Regular team building events

Join the world's first Civilian Cybersecurity Force and take your career to the next level!

PI258207521

Conversant Group

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IT Purchasing & Logistics Specialist