Join a rapidly growing, client-focused mortgage company dedicated to empowering individuals and families on their path to homeownership. Taking pride in our innovative solutions, exceptional customer service, and dynamic team environment. Seeking a highly skilled and strategic Director of Operations to oversee and optimize our day-to-day operations. This role is essential to ensuring operational excellence, compliance, and scalable growth for the organization.

Responsibilities

Operational Leadership:

Collaborate with the executive team to develop and implement operational strategies aligned with company goals.
Oversee the company’s daily operations to ensure efficiency and effectiveness across departments.
Identify and implement process improvements to enhance productivity and client satisfaction.

Team Management:

Lead, mentor, and develop operations teams, fostering a culture of collaboration and excellence.
Establish performance metrics and ensure accountability within the operations team.
Partner with HR to recruit, train, and retain top operational talent.

Compliance & Risk Management:

Ensure compliance with all industry regulations, company policies, and legal requirements.
Develop and implement operational policies and procedures to mitigate risks and ensure consistency.

Process Improvement:

Evaluate and optimize operational workflows to drive efficiency and scalability.
Leverage technology and tools to enhance operational capabilities and reporting.
Collaborate with cross-functional teams to align processes with organizational objectives.

Financial Oversight:

Work closely with the finance department to monitor budgets, forecasts, and operational expenses.
Identify cost-saving opportunities without compromising quality or service.
Support financial reporting and provide insights into operational performance.

Client Focus:

Ensure a seamless and positive experience for clients by maintaining high operational standards.
Address and resolve operational issues that impact client satisfaction.
Develop and maintain relationships with key stakeholders, vendors, and partners.

Qualifications

Bachelor’s degree in Business Administration, Operations Management, or a related experience
7+ years of experience in operations management within the mortgage industry.
Strong understanding of mortgage processes, compliance requirements, and industry best practices.
Proven track record of leading and scaling operational teams.
Proficiency in operational software and systems (e.g., Encompass, CRM platforms).
Excellent organizational, analytical, and problem-solving skills.
Exceptional leadership and communication abilities.
High degree of integrity and professionalism.

What We Offer:

Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities and a supportive team culture.
The chance to make a significant impact in a growing company.

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Director of Operations | Mortgage