The Store Operations Director will report directly to the CEO and serve as a key strategic thought partner with her. This role will oversee a range of operational functions to ensure the smooth and efficient operation of the Pressed Roots business. This role is crucial in driving operational excellence, optimizing resources, and managing expansion initiatives. Compensation is consistent with start-ups.

Responsibilities:

Oversight of the daily studio operation, including the management of the entire Field Team (District, and Studio Management Teams)
Ownership of P&L as well as NPS of operating studios
Drive top-line revenue growth across all locations by implementing sales strategies, optimizing service offerings, and ensuring an exceptional customer experience
Refine standard operating procedures to ensure operational excellence across all locations
Optimize resources to maximize efficiency and profitability, and integrate technology to support customer experience and process excellence
Coordinate facility maintenance and cleaning to ensure a safe and welcoming environment for customers and employees
Identify and mitigate operational risks to ensure continuity and regulatory compliance

Requirements

Bachelor's degree in Business Administration and/or 5-10 years of experience in operations management, preferably in the retail or salon industry with a top tier firm
Early stage or small company experience, familiar with limited resources, more "do" than "delegate"
Strong leadership skills with the ability to motivate and inspire teams
Appreciation for working with employees and customers who are largely minority
Excellent communication and interpersonal skills
Ability to think strategically and solve classic start up complex problems and make quick decisions with limited data
Experience or background in Finance a plus
Proficiency in Microsoft Office Suite and other relevant software

Benefits

Health Insurance

PTO

Flexible work arrangements

Employee Discounts

Pressed Roots

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Operations Director