Rathbone Group LLC (RG) is a professional services law firm dedicated to representing insurance carriers and other business clients in the investigation and litigation of property and bodily injury subrogation claims throughout the United States. Its attorneys are licensed to practice law in more than twenty states and in District of Columbia.

RG is currently seeking a Staff Attorney to serve in a customer relationship management (CRM) capacity within our firm. This person will be responsible for building and maintaining positive and productive relationships with our clients. Our goal is to identify and employ productive, competent, and highly motivated individuals who display integrity and attention to detail. We believe these attributes to be fundamental to the success of our firm and achieving our clients’ and our internal departmental objectives.

This is fully remote position if hired individual works outside of Ohio.

Responsibilities

Prepare for and schedule regular meetings and conference calls with Clients to review file level issues and questions.
Act as point of contact for complaints. Address client concerns promptly and professionally and escalate issues as appropriate.
Alerting management with opportunities for potential issues with clients.
Maintaining relationships with forwarding counsel.
Liaison between our Forwarding counsel and our client.
Ensuring that the forwarding counsel are proving the proper litigation handling on the files.
Work escalated attorney files in forwarding.
Ensure that client requests are handled timely and accurately.
Work on legal projects in the litigation queue.
Answer CRM phone line.
Work on and respond to emails that come in to the CRM and subrogation service mailbox, along with emails in our client in-boxes.
Maintain up-to-date knowledge about RG processes and services.

Qualifications

Juris Doctorate
Excellent verbal and written communication skills
Ability to exercise independent judgment and good reasoning ability
Team-worker, able to work well and communicate with others in a positive and supportive manner
Ability to handle stressful situations in a calm and professional manner
Ability to work with minimal errors and attention to detail
Flexibility to perform different tasks quickly and accurately as needed
Solid administrative skills and proficiency in Microsoft Outlook, Word and Excel

Our regular, full-time employees enjoy:

Generous Paid Time Off
Medical, Dental, Vision Benefits
Flexible Spending Accounts
Group Term Life Insurance
Short-term & Long-term Disability Benefits
401K Plan with Company Match
Casual work environment

Rathbone Group is an Equal Opportunity and Affirmative Action Employer.

Pre-Employment Background Check and Drug Screen Are Required.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

Doctorate (Required)

Work Location: Remote

Rathbone Group

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