This is an in-office role, in the greater Austin, TX area. Candidates must live in and have authorization to work in the United States. Visa sponsorship is not available.**

Overall Purpose of this Role:

This role works closely with all Processors, Adjusters and Supervisors providing clerical and administrative support.

Responsibilities And Accountabilities

Receive, identify, sort, date stamp and distribute in compliance with each States Workers Compensation rules and statutes, and the company's deadlines, all mail, faxes and all official State forms and letters.
Assists in the process of workers compensation claims and maintain claim files along with administrative work
Handle all certified and overnight mail
Enter, print, sort and mail checks for indemnity and medical claims
Enter new claims into system with accuracy and detail
Operates all office equipment
Answer and direct incoming calls with a professional demeanor.
Maintain filing; responsible for records retention and miscellaneous projects, as needed
Handles task assigned for different adjusters, processes State forms, police reports, Return to Provider, Cease & Desist, and Retro Utilization Review letters. Serves as back up to various Support team members.
Must have the ability to work in different claim systems along with other digital processes
Must be willing to handle other duties as assigned.
Assists with Electronic Data Interchange (EDI).

Requirements

Office and/or administrative experience required
Basic knowledge of office procedures
Working knowledge of MSWord and Excel
Ability to work with speed and accuracy
Must maintain a positive behavior by acting and communicating in a professional manner, to get along with customers, clients, co-workers, and management
Must have the ability to communicate clearly and effectively with all types of people
Should have good math and typing skills
Good oral and written communication
Must be detail oriented and able to prioritize.
Nice to have: Bilingual in Spanish.
High school diploma
Preference of Workers Compensation experience, but not mandatory

Benefits

Service Insurance Companies offers a competitive benefits package including:

Healthcare - medical, dental, vision
Voluntary benefits - life & disability insurance
Pet insurance
401K matching and profit sharing
Generous paid time off & holidays
Tuition reimbursement & training

Service Insurance Companies

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