Desktop Support

Stellar Professionals • Contract • Richmond, VA, US • 3m ago

We have an opening for the Desktop Support role in Richmond VA

Mode of Interview: Webcam Interview

Work Location: Richmond VA

Work Arrangement: Onsite

Shift: EST

Applicant must have 3 Years of experience with the following.

Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
Ability to explain technical concepts in simple terms to non-technical users.
A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).

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