Customer Support Assistant

SharpContra • Full-time • Detroit, MI, US • $47k - $49k / year • 4d ago

Company Description

About Us:

Sharpcontra is a forward-thinking company committed to delivering exceptional solutions for our clients across various industries. We pride ourselves on fostering a collaborative and innovative work environment where every team member contributes to meaningful projects. Join us to be part of a company that values professional growth, customer satisfaction, and a supportive workplace culture.

Job Description

Job Description:

We are looking for a motivated and detail-oriented Customer Support Assistant to join our team in Detroit. In this role, you will assist our customers by addressing inquiries, solving issues, and providing excellent support to ensure a seamless customer experience. Your ability to communicate effectively and your dedication to resolving customer concerns will make you a valuable asset to our team.

Responsibilities:

Provide prompt and professional support to customers via phone and email.
Resolve customer issues by identifying the root cause and delivering practical solutions.
Assist customers with account management, product information, and service updates.
Maintain detailed and accurate records of customer interactions.
Support the customer support team in meeting goals and performance metrics.
Collaborate with internal teams to address and resolve customer concerns efficiently.

Qualifications

Skills & Qualifications:

Strong communication skills, both verbal and written.
Exceptional problem-solving abilities with a customer-focused mindset.
Attention to detail and excellent organizational skills.
Ability to manage multiple tasks and work well under pressure.
Proficiency in basic computer software and the ability to learn new tools.
Prior experience in a customer support or similar role is a plus but not required.

Additional Information

Benefits: