Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position : The purpose of the Attorney Coordinator is to:
- This position will work from home and also require some work onsite at an assigned Southfield, MI office work location.
- Take steps to ensure that the Company initiates collection lawsuits in compliance with the law and Company policies and procedures.
- Monitor performance of collection law firms.
- Regularly communicate with collection law firms regarding their performance, including compliance with their contract and applicable laws.
- Perform audits of collection law firms.
Outcomes & Activities:
- Review accounts to determine if they meet suit start eligibility requirements as set forth in the Company’s policies and procedures
- Where an affidavit is provided in connection with the suit start process, verify all of the information in the affidavit is true and accurate and, if and when it meets that standard, timely execute the affidavit in compliance with applicable laws and Company policies and procedures
- Monitor the Company’s relationship with collection law firms to ensure they are performing in accordance with contractual expectations and represent Credit Acceptance professionally, compliantly and cost-effectively. This includes:
- Coaching, performance managing and auditing a defined group of collection law firms to ensure our accounts are being worked in compliance with our policies and procedures and the contract.
- Evaluating data concerning collection law firm performance and documenting observations based on that data
- Presenting performance results to the collection law firms, including Action Plans developed through the relationship management process during quarterly relationship management calls
- Managing a route of accounts with deficiency balances placed with collection law firms, including overseeing and monitoring efficiency to optimize payments and minimize exceptions
- Conducting quarterly remote audits of collection law firms, evaluating a sampling of accounts to assess compliance with Company policies and procedures at the time accounts are assigned (e.g., validating proper scrubs of accounts performed, such as bankruptcy and SCRA; accuracy of pre-judgment interest calculations) and post-judgment (e.g., timeliness of garnishments);
- Answering inbound calls from customers with any questions or concerns they may have regarding their contractual obligations;
- Monitoring status and resolution of action plans resulting from ongoing due diligence of collection law firms (e.g., onsite and remote audits conducted by company auditors);
- Confirm collection law firm adherence to Company notification requirements, including sending proper interface coding to communicate account statuses;
- Manage special projects assigned to collection law firms, as needed;
- Perform audits of accounts closed by collection law firms, including, but not limited to, reviewing and verifying account balances, balance adjustments, timely release of lien/title and/or contract in compliance with applicable law;
- Maximize profitability to collect on deficient accounts through settlement and payment plan approvals;
- Provide ongoing support to the Company’s collection law firms
- All other duties as assigned.
- Attendance as outlined in the department attendance policy
Knowledge & Skills:
- Able to exercise sound, independent judgment and escalate issues appropriately
- Understand, interpret, document and record data and observations clearly
- Communicate process improvement opportunities; able to identify and resolve issues
- Flexible to change
- Able to take ownership of issues to resolution
- Able to type and talk at same time
- Communication: Clear interaction with collection law firms; good written and verbal communicator; solicit feedback; build trust and credibility; support change
- Ownership : Own performance, receptive to feedback; apply feedback to improve; active participant in training and coaching sessions
- Assessment: Assess collection law firm performance; assess adherence to the Company’s processes and policies; identify barriers; recommend and implement changes, including oversight of collection law firms for performance and fit
- Coach: Set expectations; continuously coach collection law firms; facilitate learning & development; use best practices; build a strong performing team of collection law firms
- Honest: Ethical; best interest of organization; fair; consistent; integrity; comply with our policies and procedures
Requirements:
- High School Diploma or GED
- Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
Preferred:
- Knowledge of legal collections process and practices
- Knowledge of the Company’s policies and procedures relating to legal collections
- Certified as a Notary Public
- Associate’s or Bachelor’s Degree
- Minimum of 1 year of legal collections experience
- Has a history of leadership or coaching experience
Targeted Compensation: $22.00 - $24.50/hour based on experience
Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1200.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S .
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
